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The main role of the Health and Disability Commissioner (HDC), an independent Crown entity, is to ensure that the rights of consumers are upheld, and health or disability service providers learn to improve their performance. This includes making sure that consumer complaints are taken care of fairly and efficiently. The HDC also provides funding for a national advocacy service to help consumers with complaints.
The HDC is also responsible for the monitoring and advocacy functions previously delivered by the Mental Health Commission. A Mental Health Commissioner position, reporting to the Health and Disability Commissioner, has been established to oversee the performance of these new functions.
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