NEW ZEALAND COURIERS 快递在疫情期间正常服务
We understand that you may have concerns specifically over courier deliveries that involve some level of human contact e.g. handling of the scanner when signing for a parcel.
That's why we're doing contact-less courier deliveries* and branch pick-ups, so you won't need to make any human contact with our courier drivers or staff when receiving your parcels.
*Due to the requirements of some senders, a contact-less delivery may not be permitted. In this case, our delivery driver will make you aware of this.
Our delivery driver arrives at your premises and alerts you that they have arrived e.g. knock on your door
Our delivery driver will stand about 2 meters away from you and ask for your name, then they will enter it and sign then CV-19 on your behalf (this will show in the tracking information)
They'll then place your parcel down in front of them to complete the delivery or in a more appropriate place you indicate e.g. the doorstep
As usual, if you aren't present when our delivery driver arrives, we will leave a missed delivery card. See options for missed deliveries during COVID-19 here.
Yes. This is the standard delivery process for both signature required parcels and non-signature parcels. We want to minimise the risk to our people; customers and community in all parts of our business.
As always, we'll ask for your name and collect your parcel
For signature required parcels, we'll then enter your name and sign CV-19 on your behalf (this signature will show in the tracking information)
Then we'll place it on the counter for you to pick up
Yes. This is the standard pick up process for both signature required parcels and non-signature parcels. We want to minimise the risk to our people; customers and community in all parts of our business.
We will continue to respond to the latest on COVID-19 with the safety of our people, customers and community top of mind. We thank you for being a New Zealand Couriers customer.