Novel coronavirus (COVID-19)
Updated: 28 February 2020
A novel coronavirus, currently called COVID-19, has caused a cluster of viral respiratory illness originating in Wuhan, Hubei province, China.
A questions and answers sheet is now available in Mandarin and can be downloaded here.
COVID-19 update - February 28
The New Zealand Government has announced temporary restrictions on travel from Iran and mainland China will remain in place as a precautionary measure to protect against the spread of the COVID-19 coronavirus. Read the full article here.
Answers to Frequently Asked Questions
The following are some answers to frequently asked questions about the COVID-19 outbreak, the University of Waikato's response and how we are helping our community of staff and students.
Arrangements for students affected by the travel restrictions on arrivals from mainland China or Iran:
If I stay outside of China or Iran (in another country) for more than 14 days, can I then travel to New Zealand?
I am planning to study at the University, but I’m still in China or Iran. How do I start my studies?
What happens if I start my studies online in China or Iran, then come to the University later in the Trimester?
How do I do the online paper?
Do I have labs, tutorials and group work and how do these work? Is there attendance?
How do I change to face-to-face teaching when I arrive?
Self-isolation and Travel:
As a student, what if my arrival at the University is delayed due to travel disruptions?
What are the implications for my student visa?
I am in self-isolation. How do I complete my enrolment?
I am in self-isolation but I have documents that need to be sighted for verification. What should I do?
If I can't leave China or Iran, will you hold my on-campus accommodation place without incurring fees?
If I cancel my room now will I be able to get a room later?
If I am unable to attend the University will I get a full room refund?
Is there temporary accommodation available for students who arrive from China or Iran and cannot access their private accommodation arrangements?
Is Homestay accommodation available for students arriving from China or Iran?
Who should I contact if I have questions about accommodation or if I need support with accommodation?
I am a staff member and am aware of an overseas visitor arriving from or transiting through China or Iran. What should I do?
How do I protect myself and others from COVID-19?
Are people coming out of self-isolation a risk to other students and staff?
What is the University’s instruction to staff regarding non-urgent travel outside New Zealand?
What is the University doing to protect students and staff from COVID-19?
Can I attend the University of Waikato?
Guidelines for those who may need to self-isolate upon arrival in New Zealand:
I have arrived in New Zealand and I have been exposed to a confirmed case of COVID-19. What should I do?
What does self-isolate mean?
I have arrived in New Zealand and have recently been to or transited through mainland China or Iran. What should I do?
I feel unwell, what should I do?
What happens if I start feeling sick during my flight to New Zealand?
[email protected] or 0800 WAIKATO, and if you are a staff member please contact Human Resource Management. Have a question that's not answered here? If you are a student, please contact
We will do everything we can to support you and manage your studies during this time. We are asking those who are in China or Iran, or have been in China or Iran in the last month, to please fill out this survey:
If you are having trouble accessing this link, please contact the Student Services Team on 0800 WAIKATO, +64 7 838 4176 or [email protected].
It is important that we know where you are so we can provide the right support. These forms will be reviewed as they are returned, and any students identified as needing support will be contacted. University staff will work with these students on a transition plan into University, which may involve self-isolation.
If you have travelled to New Zealand from or through China or Iran in the last month, have had close contact with anyone who has travelled through China and Iran, or you plan to travel to China and Iran in the near future, please fill out this survey.
If you are having trouble accessing this link, please contact the Human Resources Management Division, or your line manager.
This will help the University to identify anyone who might need further support, and to provide them with the right information and assistance.
General information about coronavirus (COVID-19)
If you have any questions about the novel coronavirus (COVID-19), and would like more information on preventative measures and self-isolation, please visit the Ministry of Health website.
This website is updated regularly, and will provide you with the most up-to-date information.
Further information and resources
Reduce your risk - follow safety reminders:
If you feel unwell, stay home until you have recovered. For students, if you are concerned about missing any classes, many are recorded and we have procedures to support you. Contact the Student Services team on 0800 WAIKATO if you need assistance.
Avoid close contact with people suffering acute respiratory infections.
Wash your hands frequently. Use soap and rub your hands together under running water for at least 20 seconds. Dry thoroughly with a clean towel.
Avoid close contact with sick live farm animals or wild animals.
People with symptoms of acute respiratory infection should practice cough etiquette (maintain distance, cough into your bent elbow if possible). Cover coughs and sneezes with disposable tissues or clothing, dispose of tissues in a rubbish bin, do not reuse them and wash hands.