We’re a niche motor insurance company specialising in classic motor vehicles, motorcycles, scooters, and off-road bikes.
We take pride in a personalised service and understanding individual needs.
At Swann, you’re not just a customer, you’re one of us. You’ll find that makes a world of difference to your insurance experience.
Financial Advice Disclosure
Please take a few moments to read this important information.
Licensing and scope of financial advice
Swann Insurance is underwritten by IAG New Zealand Limited (IAG/we). IAG has been granted a Financial Advice Provider (FAP) license by the Financial Markets Authority to provide financial advice. Advice will only be given about fire and general insurance products underwritten by IAG.
IAG employes Nominated Representatives who are authorised to provide financial advice on its behalf. IAG and its Nominated Representatives are bound by duties under the Financial Markets Conduct Act of 2013 relating to the way financial advice is given.
That means we are required to exercise care, diligence and skill and give priority to your interests when providing financial advice. We also need to meet applicable standards of ethical behaviour, conduct, client care, competence, knowledge and skill under the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).
You can learn more about the Code by going to www.fma.govt.nz and searching for ‘financial advice’.
Fees, commissions and other incentives
We do not pay any commissions or other sales incentives to our Nominated Representatives. If you receive financial advice from us you will not pay any additional fees, expenses or other amounts in relation to the receipt of that financial advice, regardless of whether you proceed with purchasing a Swann product or not.
Internal complaints procedures and external dispute resolution
We understand that things don’t always go to plan and there may be times when you feel we’ve let you down. If this happens, we want you to tell us. We’ll do our best to put things right as soon as possible or explain something we could have made clearer.
Step 1: Let us know what your concerns are:
· Call 0800 807 926
· Email [email protected]
· Write to Swann Insurance, Private Bag 92130, Victoria Street West, Auckland, 1142
We'll acknowledge your complaint within five business days.
Step 2: If we can’t reach a resolution together, you’ll be referred to a manager who’ll aim to investigate and resolve your complaint within two weeks. If this isn’t possible, we’ll advise you of progress within ten business days.
Step 3: If after working with a manager, we haven’t been able to make it right, we’ll escalate your case to a Complaints Resolution Officer to review.
Step 4: If we’re unable to resolve your complaint, we’ll advise you in writing. You can refer your case to the Insurance & Financial Services Ombudsman (IFSO) Scheme.
The IFSO is an independent authority that will carry out an impartial investigation. Find out more at www.ifso.nz/complaints/
Financial Strength Rating and Solvency Margin
Financial Strength Rating
Swann Insurance is a business division of IAG New Zealand Limited (IAG). IAG has received a financial strength rating of AA- from Standard & Poor’s (Australia) Pty Ltd, an approved rating agency.
A rating of AA- means IAG has a ‘very strong’ claims-paying ability, as you can see in the scale below.
The rating scale is:
AAA (Extremely Strong)
AA (Very Strong)
CCC (Very Weak)
CC (Extremely Weak)
SD (Selective Default)
R (Regulatory Supervision)
NR (Not Rated)
The ratings from 'AA' to 'CCC' may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories.
The rating scale above is in summary form. A full description of this rating scale can be obtained from www.standardandpoors.com.
Diversity, Inclusion and Belonging
At Swann, we believe in having an inclusive and supportive environment where everyone is able to be true to themselves and know that they belong. We’re focused on making your world a safer place for our people, our customers and our communities. Our participation in the Rainbow Tick programme enables us to build a diverse community and an inclusive place to work where we celebrate what makes us unique.
Insurance Council of New Zealand
Swann is a member of the Insurance Council of New Zealand (ICNZ), an industry organisation which represents fire and general insurers in New Zealand.
As an ICNZ member, Swann abides by the ICNZ fair insurance code.